Consumer Intelligence ranks UK insurers by direct customer experience rather than the opinions of industry pundits making it more...
InsurTech World
Building customer loyalty through empathy Many insurers mistakenly think improving their customer experience and the claims journey means...
Following on from the UK insurer customer claims satisfaction ratings I posted you you can review below US insurers for both Auto and...
See the top 10 insurers in each category. And, reassuringly, a report from KPMG** shows that insurers can both increase customer...
What will the top 10 list look like in 2030? How many of today's innovative Insurtechs will have entered the list. What impact will the...
The UK Customer Satisfaction Index (UKCSI) - now firmly established as the nation's customer service barometer - was officially published...
"Loyalty leaders grow revenues roughly 2.5 times as fast as their industry peers and deliver two to five times the shareholder returns...
"Our experience with insurers that want to leap into the digital era shows that as technologies evolve, these companies may end up...
How often does a claims transformation strategy ignore the claims team? Typically you see two key goals Delight customersCollapse costs...
Motor insurance premiums dropping and cost of auto claims rising is a bad trend for insurers. Makes a digital claims platform that...
Is relying on chatbots and STP a dangerous strategy? Evidently so. "Many consumers are simultaneously tentative about increased...
Really good to see a Digital Claims Technology Company give measurable benefits to be gained from its technology and putting these in the...
If your Net Promoter Score is less than 77% you are definitely catching up. Same if you get customer satisfaction scores just scraping...
Maarten Ectors Chief Innovation Officer at Legal & General states bluntly that "All digital transformations will fail, unless..."which...
Too many digital claims projects suffer from poorly thought out goals; many from unmeasurable and subjective objectives. There is a...
An average NPS across Auto and Home of 77% and a high of 82% in Pet! Higher customer satisfaction levels is a priority goal and digital...