Why Chinese Insurers Lead the way in Digital Innovation
BCG make a compelling case that Chinese Insurers head the global pack when it comes to digital innovation. It explains how and why in the...
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Digital Claims Transformation, Insurtech, Analytics
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API architecture a core business strategy rather than just technology?
"To succeed today, carriers must be competent across many parts of the value chain; branding, distribution, customer experience,...
Do you offer live video claims? If not, prepare to be disrupted.
"We asked participants, who had previously filed an insurance claim, if access to remote claims technology would have improved the...
Insurance & Banking view Amazon through wrong end of telescope
"Amidst this never ending string of developments, you could easily get whiplash cranking your head around to see what Amazon is doing...
Driverless cars, monopoly & auto insurance ecosystems
Auto insurance Vision, Strategy and Digital Transformation needs to anticipate the changes that will occur as driverless car technology...
BI is dead- Long live BI!
"Business intelligence hasn’t lived up to its promise to give users unprecedented access to business insights. Vendors have spent...
Transforming Insurance Claims Services key to customer delight
"Given claims is where insurers really prove their value and customer-centricity, it seems baffling to me that so much effort is made...
Digital tools, human experts and an optimal model for insurance claims services
"Directly found that gig-based customer service work that is flexible goes a long way in creating better engagement with customers. These...
TRANSFORMATIONAL LEADERSHIP: BRINGING ORDER TO CHAOS
"Transforming an organization to meet the demands of a digitized market is a complex challenge. The men and women leading the change need...
Can incumbent P&C insurers "Out Amazon" Amazon?
Altus has detailed the potential claims service Amazon could sell and deliver to your customers. Whether Amazon does or not is beside the...
ZhongAn Technology launches 1st Chinese one-stop claims service platform for insurers.
A jolt for traditional life and protection insurers that are lagging in the digital transformation stakes. You can see embryonic...
Digital technologies are like animals that travel and hunt in packs.
"Digital technologies seem to work the same way. Wolves, hyenas and wild dogs, for instance, are smaller and less powerful than larger...
Why companies end up spending more on digital technologies than anticipated
Insurtechs often promise the ultimate competitive edge with AI, Robotic Process Automation, Chatbox, Blockchain, device specific...
Innovation, dead fish and Lemonade
"Remember a dead fish can float down a stream but it takes a live one to swim upstream." W C Fields
Which dead fish? Matt Connolly, CEO...
It's beyond "Time To Rethink Car Insurance"- its time to have launched new products
"Is the insurance industry living on borrowed time or will there be a race to generate spinoffs or acquisitions that will allow it to...
Amazon, Airbnb, and Asos are all investing in this one simple design idea
How well does your digital claims platform work? Benchmark it against the CSF list below and if you fall short look at 360Siteview
Two existential threats to the life and annuity industry
Deloitte flags disruption and disinterest and the antidote to these threats: -
- True customer centricity
- Product agility
- Real-time delivery...
Technical Debt Might Be Hindering Your Digital Transformation
What price will you have to pay for Technical Debt?
Organizations face intense pressure to keep themselves at the leading edge of IT...
Digital Minds in a Digital Transformation Age
Cultivating digital minds for the boardroom. A critical success factor without which the best technology platforms will be wasted and...
Identity crisis: the insurers moving away from insurance
Is this a case of "The Grass is always Greener" applied to services?
Might be best to look at the services already provided and...
Real-time accent translator
May not see the light of day but Amazon has the expertise to bring to market.
For today there is always the option to combine a...
Lloyds Banking Group – a £3 billion digital transformation progress report
Shows the scale of undertaking digital transformation is. Article all about the banking side. Would be interesting to know the parallel...
Insurance fails to make top 10 for customer service, slips 2%
Just 13% of customers surveyed said the quality of service and customer experience they receive matters most when choosing an insurance...
Where does Blockchain fit in Insurance?
For an 11 year old technology Blockchain is finding it hard to match a problem to its solution. This article argues that stripping cost...
Gartner: Why humans will still be at the core of great CX
Much of life, events and human behaviour is unpredictable and AI and machine learning need predictability to function effectively. Never...
Is Insurance really broken...?
Since I became more involved in the technological revolution that is focusing on the insurance industry, I have found myself on every...
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