8/30/2018 3:29:21 PM Why Chinese Insurers Lead the way in Digital Innovation By Mike Daly BCG make a compelling case that Chinese Insurers head the global pack when it comes to digital innovation. It explains how and why in the...
8/30/2018 2:09:29 PM Hurricane season coming to life in the Atlantic- be prepared By Mike Daly "A quiet August does not guarantee a quiet Atlantic hurricane season," said Colorado State University meteorologist Phil Klotzbach. In...
8/29/2018 10:47:10 AM API architecture a core business strategy rather than just technology? By Mike Daly "To succeed today, carriers must be competent across many parts of the value chain; branding, distribution, customer experience,...
8/28/2018 1:32:34 PM Do you offer live video claims? If not, prepare to be disrupted. By Mike Daly "We asked participants, who had previously filed an insurance claim, if access to remote claims technology would have improved the...
8/28/2018 8:56:25 AM Insurance & Banking view Amazon through wrong end of telescope By Mike Daly "Amidst this never ending string of developments, you could easily get whiplash cranking your head around to see what Amazon is doing...
8/28/2018 8:29:43 AM Driverless cars, monopoly & auto insurance ecosystems By Mike Daly Auto insurance Vision, Strategy and Digital Transformation needs to anticipate the changes that will occur as driverless car technology...
8/22/2018 1:07:43 PM BI is dead- Long live BI! By Mike Daly "Business intelligence hasn’t lived up to its promise to give users unprecedented access to business insights. Vendors have spent...
8/20/2018 12:00:00 AM Transforming Insurance Claims Services key to customer delight By Mike Daly "Given claims is where insurers really prove their value and customer-centricity, it seems baffling to me that so much effort is made...
8/17/2018 12:00:00 AM Digital tools, human experts and an optimal model for insurance claims services By Mike Daly "Directly found that gig-based customer service work that is flexible goes a long way in creating better engagement with customers. These...
8/16/2018 11:30:17 AM TRANSFORMATIONAL LEADERSHIP: BRINGING ORDER TO CHAOS By Mike Daly "Transforming an organization to meet the demands of a digitized market is a complex challenge. The men and women leading the change need...
8/16/2018 12:00:00 AM Can incumbent P&C insurers "Out Amazon" Amazon? By Mike Daly Altus has detailed the potential claims service Amazon could sell and deliver to your customers. Whether Amazon does or not is beside the...
8/15/2018 2:29:46 PM ZhongAn Technology launches 1st Chinese one-stop claims service platform for insurers. By Mike Daly A jolt for traditional life and protection insurers that are lagging in the digital transformation stakes. You can see embryonic...
8/15/2018 12:47:55 PM Digital technologies are like animals that travel and hunt in packs. By Mike Daly "Digital technologies seem to work the same way. Wolves, hyenas and wild dogs, for instance, are smaller and less powerful than larger...
8/14/2018 12:00:00 AM Why companies end up spending more on digital technologies than anticipated By Mike Daly Insurtechs often promise the ultimate competitive edge with AI, Robotic Process Automation, Chatbox, Blockchain, device specific...
8/13/2018 12:00:00 AM Innovation, dead fish and Lemonade By Mike Daly "Remember a dead fish can float down a stream but it takes a live one to swim upstream." W C Fields Which dead fish? Matt Connolly, CEO...
8/9/2018 12:00:00 AM It's beyond "Time To Rethink Car Insurance"- its time to have launched new products By Mike Daly "Is the insurance industry living on borrowed time or will there be a race to generate spinoffs or acquisitions that will allow it to...