"Safety notice: If you don’t like comic books stop reading now. Over the past 15 years I have found myself in many a room with many a...
InsurTech World
First of all it is already a big thing. There is valuable evidence to be found on the internet but there is also a great deal of fudge....
Cannot be repeated often enough- "Solutions need to be driven by business and customer needs." Too many insurtechs and too many...
Maarten Ectors Chief Innovation Officer at Legal & General states bluntly that "All digital transformations will fail, unless..."which...
Too many digital claims projects suffer from poorly thought out goals; many from unmeasurable and subjective objectives. There is a...
"One in five consumers currently prefers claim self-service options, but complain that the self-service First Notice of Loss (FNOL)...
A tale of two reports: - EY Insurance Outlook: what should insurers do to prepare for tomorrow?LexisNexis "Future of Claims Study" EY...
Focus here in the products themselves i.e. "buying the same product that our parents' generation would've bought". Call to arms here for...
Trying to digitally transform insurance claims is sometimes described as trying to run whilst in a swamp. Paul Stanley CEO of...
Which ones? ".... many business leaders are still not exactly sure where they should apply AI to reap the biggest rewards. After all,...
Good practical advice in addition to the myth debunking
Insurers often ask for straight through processing (STP) and automation but there is compelling evidence here that this is a dangerous...
A timely reminder that in addition to having a vision and strategy that defines the role of AI there needs to combat bias. "I'm not...
No denying that from market size. Dilemma for Insurers? Be global, be a leader and therefore must succeed in China? Or focus on other...
One of the worst crimes a claims manager cam make is not having sufficient reserves on your claims. PI claims are particularly difficult...
How many claims systems let you apply a laser-like focus on the customer journey and experience with continuous, iterative development? ...