Commitment issues: Why bankers & insurers need to read more comic books
"Safety notice: If you don’t like comic books stop reading now.
Over the past 15 years I have found myself in many a room with many a Very...
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Digital Claims Transformation, Insurtech, Analytics
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Internet Evidence Is the Next Big Thing In eDiscovery- or is it?
First of all it is already a big thing. There is valuable evidence to be found on the internet but there is also a great deal of fudge....
Efficiency over innovation – what InsurTechs can change the game?
Cannot be repeated often enough- "Solutions need to be driven by business and customer needs."
Too many insurtechs and too many...
Top 10 barriers to digital transformation are really just in the mind. Please discuss
Maarten Ectors Chief Innovation Officer at Legal & General states bluntly that "All digital transformations will fail, unless..."
Are your digital claims goals ambitious enough?
Too many digital claims projects suffer from poorly thought out goals; many from unmeasurable and subjective objectives.
There is a wealth...
Balancing Claims Automation and Empathy
"One in five consumers currently prefers claim self-service options, but complain that the self-service First Notice of Loss (FNOL)...
Over-complicating digital claims?
A tale of two reports: -
- EY Insurance Outlook: what should insurers do to prepare for tomorrow?
- LexisNexis "Future of Claims Study"
EY would...
Like banking before it, could insurance be about to have its own digital revolution?
Focus here in the products themselves i.e. "buying the same product that our parents' generation would've bought".
Call to arms here for...
Legacy core systems like being stuck in concrete?
Trying to digitally transform insurance claims is sometimes described as trying to run whilst in a swamp.
Paul Stanley CEO of...
Most of AI’s business uses will be in two areas
Which ones?
".... many business leaders are still not exactly sure where they should apply AI to reap the biggest rewards. After...
Claims automation- saving costs by debunking the myths
Good practical advice in addition to the myth debunking
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Are the old legacy systems still the go-to place for claims? What are the alternatives. Insurance Times and a panel of experts explore...…
Don’t Throw All Your Eggs into the Digital Basket: Why Insurance Companies Should Employ a Hybrid CX
Insurers often ask for straight through processing (STP) and automation but there is compelling evidence here that this is a dangerous...
AI isn’t dangerous, but human bias is
A timely reminder that in addition to having a vision and strategy that defines the role of AI there needs to combat bias.
"I'm not...
Asia is the place to be [for insurers]
No denying that from market size. Dilemma for Insurers?
Be global, be a leader and therefore must succeed in China? Or focus on...
![Asia is the place to be [for insurers]](https://images.passle.net/fit-in/860x860/Passle/5936d4a43d94760a145c92a7/SearchServiceImages/2019-03-08-15-39-01-918-5c828c95989b6e08949567d6.jpg)
Personal Injury Analyser Solution
One of the worst crimes a claims manager cam make is not having sufficient reserves on your claims. PI claims are particularly difficult...
Putting Customer Experience at the Center of Digital Transformation
How many claims systems let you apply a laser-like focus on the customer journey and experience with continuous, iterative development?...
Europe’s AI start-ups often do not use AI
Dhows the hype; start-ups trying to raise finance claiming AI capabilities when not deploying them. Then there are the enterprises with I...
3 Areas Where Property Insurers Disappoint Customers in Claims Process
Keeping customers informed on the progress of a property claim is a key source of customer dissatisfaction. One big issue for the insurer...
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