The IBM sponsored report may be said to be biased but another large scale study concluded that "80% of UK insurance buyers engage in...

AI, Machine Learning, Robotics, Chat-bots, Digitising Claims, Fraud Prevention, automating workflows- too many insurers wade into such...

Talent scarcity a barrier to digital transformation success. Insurers are competing for talent and whilst the UK insurance industry is...

When I was charged with digitally transforming Hilton's global reservation systems technology was the least of my challenges. Internal...

One of the key factors is the fact that the respondents to the original psychological tests never gave permission for the data to be used...

In all the reviews of insurtechs and digital transformation (or lack thereof) by carriers & brokers data and analytics/AI often gets...

80% of UK insurance buyers engage in online research but only 45% make the final purchase online. Source Acord 2018. 

In 2017...

Cyber Insurance is one of the big growth markets but it is also one of the most unpredictable.

"It doesn't give me a warm and fuzzy feeling"

"Half of insurance CEOs believe that global economic growth will improve over the next 12 months, up from only 19% in 2017

Insurance CEOs...

"To capture the value of digital,P&C claims functions must embark on a transformation to become a customer-centric, digitally enabled...

Oxbow Partners interview with Lemonade CEO Daniel Schreiber and insightful analysis.

• Model suits high volume low value claims but leaves...

"Insurance firms are spending less on digital as compared to other industries thus resulting in reduced satisfaction scores"

Everest Group...

I have long wondered about the partnerships auto component OEMs will make with the future fleet managers of automous vehicles.

BMW,...

"Let’s start with Digital Health as the health sector is one of the three main areas of the insurance industry alongside with Life, and...

Wise to anticipate the innovation impact of this digital conglomerate's CEO  especially as he partners with PingAn Insurance. His...

80% of modern data unstructured and insurers rarely access more than 10% of data stored in silos from various mergers and acquisitions.

Wow, my headlines get worse. I must work on that!

Another great example here of tech and data coming together to make consumers lives...

""across the industry, about half of digital initiatives generate returns below the cost of capital, and many insurers have found that...

Insightful article well worth analysis by all carriers, re-insurers, brokers plus incumbent and insurtech technology providers. Likely to...

Important reminder of the essential priorities that insurers should attend to before getting diverted by the hype of blockchain and AI.

"across the industry, about half of digital initiatives generate returns below the cost of capital, and many insurers have found that...

"Facebook is an ecosystem with a trust level of one (very low).  Posting a picture of my last meal is a transaction with a trust...

Small survey but still very worrying- adds to anecdotal evidence that organisations still in confusion about "Subject Access Requests"...

Information Commissioner's Office flexing its muscles ahead of May 25th start GDPR? 

Are you "Ready for those SARs after May 25th...

Selling 100 million policies a day in China- Zhong An demonstrates clearly the growth potential of Micro Insurance- something that Amazon...

An interesting piece from Hiscox on the rising cost of claims as a result of water damage due to smart homes.

Whilst I agree, the amount...

Never mind the fines- it's about reputation, brand and customer relationships.

The biggest challenge for insurers may well be in the data...

A reminder that before rushing into new digital transformation strategies it is vital to start with the customer, keep with the customer...

Escape of Water remains a costly peril for P&C Insurers and a cost-effective solution offers benefits to both customers and insurers.

Th report indicates insurers and brokers embrace technology too tactically. Take the major goals of innovation for Brokers:-

"Brokers...

"Even in a hyper-connected world, physical location still matters to entrepreneurs, investors and talent. Factors affecting a...

"Not taking insurtechs seriously yet? It seems the major insurance players certainly are, as indicated by the establishment of yet...

Trust in the brand and shopping experience are much higher than that for insurance. 

"“There’s no digital property that is more...