Oxbow Partners interview with Lemonade CEO Daniel Schreiber and insightful analysis.
- Model suits high volume low value claims but leaves questions over fraud detection
- Far from replacing human cognition with AI, has very similar human engagement as incumbent insurers as claim complexity increases
- But there is no room for complacency
Incumbent insurers must plan and deploy similar models suited to the whole enterprise if they are not to suffer competitive decline in the future.
It is true that 27% of claims are processed straight through. However, all other claims receive some level of manual intervention. Dan says, “I think our advantage will be less pronounced [with larger claims]…we’ll be acting in a fairly similar and traditional way.” So there we have it: this is not a business that is completely revolutionising the insurance experience.