To Succeed at Digital Transformation, Focus on Customers and Innovation
The research we are seeing seems to have reached a tipping point. In the past the digital transformation articles were very "why"...
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Digital Claims Transformation, Insurtech, Analytics
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Understanding The Six Pillars Of Digital Transformation Beyond Tech
Digital Transformation isn't about system change or moving from On Premise to Cloud. It is also critical that there is no empty...
Blockchain beyond the hype: What is the strategic business value?
Why would a P&C Insurer consider Blockchain? For most insurance use cases there are far more important priorities than...
Insurers need Augmented Intelligence not just AI
HBR shows that insurers need to augment human intelligence with technology. AI by itself is not a satisfactory answer. People + AI is.
Growth, creativity and analytics
"One CMO in our survey said, “You don’t create exciting things for people by figuring out things from data.” Actually, we believe that’s...
Cool investment in Life Insurtech
For Life & Protection Insurers- A timely reminder that reforming culture, organisation and digitally transforming customer UX...
Customer UX in perspective
Rare is a digital transformation project that does not include customer UX. Yet is it a co-incidence that many of the top rated insurers...
Digital Insurance Platforms in ascendancy
The Digital Agenda continues apace as Allianz offers its Allianz Business System (ABS) to other insurers, Lemonade open APIs for...
Keys to Implementing Digital Customer Experience
There is a common theme about customer service and customer experience which nobody talks about. Social Media.
Think about it....
Blame it on the fraudsters
Fraudsters are by nature generally smart and unpredictable- as soon as an insurer identifies a particular scam they change the modus...
Allianz launches live video streaming platform for customer claims
"Allianz Insurance has enhanced its Claims proposition by launching a video streaming platform, Allianz Site View, which enables...
Pet Claims are through the WOOF
Pet insurers paid out £775 million in claims in 2017 – the highest figure on record representing a 10% year-on-year increase – to help...
‘"If you can’t change the people, change the people"
"There's nowt as strange as folk"
my first director told me as an explanation as to how the most logical sound, practical and common...
Climate change scrutiny of Insurers
Climate change definitely one aspect of transformation and when it's the Bank of England you take notice
{
- Insurers in Britain face being tested to see how they could cope with fallout from climate change on their balance sheets, the Bank of...…
How the IoT is impacting Insurance
"In an industry as regulated as insurance, taking advantage of new IOT technology is one way companies can stand out and offer a...
EMBEDDED ANALYTICS LEADS TO MORE VALUABLE APPLICATIONS
An app without analytics is like an auto without a dashboard including satnav- you are unable to give context to the events shaping your...
Amazon's Recommendation Engine could be the disruptive threat
80% of customers research insurance online but only 20% buy online. Source Acord 2018
Is this the disruptive threat that insurers...
The Exploding Endpoint Problem: Why Everything Must Become an API
How do insurers face the challenge of reconciling the need for digitally transformed claims data with core application and data silos?...
Whiplash - fraudulent claims still prevalent
Aviva rejects circa 13% of whiplash claims as fraudulent and the trend is rising. How many of the 87% accepted were fraudulent? Too many.
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