The research we are seeing seems to have reached a tipping point. In the past the digital transformation articles were very "why" but...
InsurTech World
Digital Transformation isn't about system change or moving from On Premise to Cloud. It is also critical that there is no empty vision. ...
Why would a P&C Insurer consider Blockchain? For most insurance use cases there are far more important priorities than blockchain. ...
HBR shows that insurers need to augment human intelligence with technology. AI by itself is not a satisfactory answer. People + AI is....
"One CMO in our survey said, “You don’t create exciting things for people by figuring out things from data.” Actually, we believe that’s...
For Life & Protection Insurers- A timely reminder that reforming culture, organisation and digitally transforming customer UX and...
Rare is a digital transformation project that does not include customer UX. Yet is it a co-incidence that many of the top rated insurers...
The Digital Agenda continues apace as Allianz offers its Allianz Business System (ABS) to other insurers, Lemonade open APIs for partners...
There is a common theme about customer service and customer experience which nobody talks about. Social Media. Think about it. We use...
Fraudsters are by nature generally smart and unpredictable- as soon as an insurer identifies a particular scam they change the modus...
"Allianz Insurance has enhanced its Claims proposition by launching a video streaming platform, Allianz Site View, which enables...
Pet insurers paid out £775 million in claims in 2017 – the highest figure on record representing a 10% year-on-year increase – to help...
"There's nowt as strange as folk" my first director told me as an explanation as to how the most logical sound, practical and common...
Climate change definitely one aspect of transformation and when it's the Bank of England you take notice
"In an industry as regulated as insurance, taking advantage of new IOT technology is one way companies can stand out and offer a...
An app without analytics is like an auto without a dashboard including satnav- you are unable to give context to the events shaping your...