How companies can catch up to the digital revolution
The successful digital transformation enterprises will cream off the majority of profits
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Holiday sickness; whiplash rebranded?
Another timely reminder of the potential and likely costs to insurers, the travel industry and travellers themselves. Like Whiplash...
Lemonade & Two ends of the Digital Spectrum
It is one thing to pick a limited insurance product in one country, design a digital platform from scratch and then thumb a nose at...
Know what your customer wants
Digital disruption is often an excuse for failure to understand customer behaviour and needs.
Comprehensiveness is a differentiator - not...
Insurance Touchpoint Innovation
Insurance carriers are forging new partnerships to to offer greater value to customers. Baloise below acquires a digital moving...
Australia:Top insurance execs accept need for change
Finding #2 "Legacy systems are holding insurers back from adapting to change. Many insurers continue to rely upon legacy systems that are...
How Technology drives a New Normal"
Valuable report:-"The Novarica New Normal For P/C Insurers: 100 Data, Digital, and Core Capabilities!"
Another industry observer focussing...
Allianz LV= JV a digital shock for the industry?
“The JV will combine the virtues of LV’s branding, customer service and franchise with the strength of Allianz’s balance sheet, digital...
Customer journey or customer experience?
I am as guilty as any of writing about "The Customer Journey". Today I found that the public sector adopted this term 15 years ago to...
How to harness Insurtech's disruptive powers
InsurTech will both save the industry if we embrace it and call it innovation, or it will destroy the industry as we know it today... if...
An insurance carrier disrupting its own market
Complex regulation, the capital reserves required to underwrite insurance, and underwriting skills and proprietary data built on years of...
Lloyd's Market & Lake Wobegon Effect
The human dilemma! Each syndicate prides itself on its superior data management and analytics capabilities and implied competitive...
Another insurer another Chief Digital Officer
AIG follows other forward looking insurers in looking outside the industry for a Chief Digital Officer to shake things up.
As digital...
Competing in a world of crumbling boundaries
"Rakuten Ichiba is Japan’s single largest online retail marketplace. It also provides loyalty points and e-money usable at hundreds...
Digital transformation thwarted by culture/bureaucracy at Lloyds?
Insightful article- the traditional dependence on brokers' judgement and honesty is encapsulated on handwritten slips with the briefest...
Leading Digital Transformation is like Urban Planning #1
Most enterprises have inherited a multitude of legacy core systems making it hard to digitally transform.
HBR highlights three options...
The Digital Tipping Point- where are you?
Few insurers have defined a comprehensive digital strategy fit to withstand attackers at the gate. The starting point is to understand...
Underwriting & analytics in the digital age
Diverse data gathering, robotics and automation leads to digitized underwriting. Complex rules algorithms, analytics rules engines or...
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