8/23/2022 12:57:31 PM Transforming claims from a back-office reactive operation to the strategic asset By Mike Daly This article describes transforming claims from a back-office reactive operation to the strategic asset to retain customers and boost...
8/18/2022 4:46:08 PM E-scooter and e-bike lithium-ion battery fire claims spark losses of over half a million pounds – Axa UK By Mike Daly Axa UK has revealed that two large claims associated with lithium-ion batteries in an electric scooter and bike has resulted in a loss of...
8/10/2022 4:19:35 PM Speed of settlement, customer satisfaction and AI By Mike Daly Accenture's 2022 report "Transforming Claims and Underwriting with AI" contains some fascinating insights. Covering 6,754 auto and home...
8/4/2022 1:54:27 PM Innovation | Identifying Unmet Needs in a Digital Age By Mike Daly “Innovation is all about identifying and filling people’s unmet needs. Customers want products and services that can solve their problems...