Insurers achieve an 83% retention rate with an average Net Promoter Score (NPS) of 42. Customers rate "Ease of Tracking a Claim" as more...
InsurTech World
Whatever you think about your ranking it is based on measurable impact rather than words and hubris. Check out where you stand. If you...
I see a limited number of insurers having the vision, goals, strategies and digital acumen to keep tech giants at bay and thrive. Then a...
Why do insurer's ignore 80%, maybe 90% of crucial data? There are reasons such as it being unstructured, in multiple formats, in silos...
Disruptive threats facing life insurers from: - Asset ManagersBanksBig TechsConfrontative StartupsRe-insurers New Insurance Business;...
“Don’t tell people how to do things, tell them what you need done and let them surprise you with their results.” — General George Patton...
In November 2016 I wrote "The average expert was roughly as accurate as a dart throwing chimpanzee! They were no better than random...
Culture is a key success factor and differentiator but that's not all. The largest capability gaps between leaders and average insures...
Willis Towers Watson advanced analytics survey of U.S. P&C insurers’ attitudes states : -"three areas dominate insurers’ thinking: the...
Thought provoking new study from renowned Startupbootcamp and PwC. Smart insurers will insist that any digital insurance platforms embeds...
Is your customer updated in real-time every time there is a change in status? Can they click a button and start FNOL immediately? Can...
Important BCG Study reported in MIT Sloane Management Review details five critical success factors (CSF) in successful digital...
Indication that Lloyds of London is trying to modernise existing processes rather than re-imagine business models for the future. That...
"Why should insurers continue to develop automation solutions? Because new, agile InsurTech startups tend to be more customer-centric,...
"I get it, change is hard… but, the argument, “we are not in a financial position to prioritize” is irrelevant to the discussion of...
Digital transformation projects often miss a critical success factor- communications and orchestration. There are so many people involved...