Pet insurers paid out £775 million in claims in 2017 – the highest figure on record representing a 10% year-on-year increase – to help Brits with the unexpected costs associated with pet ownership.
See "Pet Claims are through the WOOF"
Mintel, a market research company, expects UK pet insurance premiums to grow from £976m in 2015 to £1.6bn by 2021. On the other hand claims costs are also rising and with increasing competition insures need to deliver Amazon type customer experience and reduce claims processing costs on parallel.
Amazing to see these goals being achieved by one UK insurer with NPS soaring, efficiency improving and costs reducing. Follow the story using link below.
"360SiteView has literally turned our customer experience around: we've gone from frustration and complaints to 5 star reviews. Our NPS has never been higher and we're more efficient across the business as well."
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