Nine customer types defining the next wave of insurance
Personalisation is constantly raised as essential if carriers are to remain competitive with emerging service providers. Not just in...
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Digital Claims Transformation, Insurtech, Analytics
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Connected Vehicle Data Across Europe to Enable End-to-End Insurance Offerings
Here one major vehicle OEM, Ford, plans to collaborate with insurers via the data sharing capabilities of Wejo. This is the opposite to...
Transforming claims from a back-office reactive operation to the strategic asset
This article describes transforming claims from a back-office reactive operation to the strategic asset to retain customers and boost...
Innovation | Identifying Unmet Needs in a Digital Age
“Innovation is all about identifying and filling people’s unmet needs. Customers want products and services that can solve their problems...
Tower chief claims officer lifts the lid on repair network review
A refreshingly different viewpoint and focus on vehicle claims- addressing the needs, motivations and challenges of the body and repair...
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