Benchmark your digital transformation progress against industry leaders. As is often the case, core systems are seen as a major inhibitor...

Choosing the optimal technology partners to transform digital claims can be the deciding factor in successful transformation.

the 2019...

The Three Horizons provided an incredibly useful taxonomy. The model described innovation occurring on three time horizons:

• Horizon 1...

First- US drivers take note and extra care on those days. 

Second- why do insurers not have this information anyway? Why do they not...

The challenge; technology alone will not deliver the customer UX, UI and delight that customers must have if insurers are to remain leaders.

Interesting results from Qatar Re including the fruits of the Markerstudy acquisition 

The devil is always in the detail. Fraudsters are expert in hiding their crimes in the free text of claims notification forms.

Once you...

Are you building a "Digital Maginot Line" to defend against innovative carriers, disruptive insurtechs or encroaching digital giants?...

Can you stitch together the various applications, data sources and processes across the complete value chain? If not you are not just...

In London evening of March 5th and a commitment to world class digital claims?  Don't miss the upcoming Instech London event for the...

Imagine you are preparing for the 2020 Summer Olympics. It will be a major challenge to get through to the finals of the Digital Claims...

We are undoubtedly moving towards a symbiosis of man and machine, but a symbiosis where the human aspect is equally central to success....

How can the business leap these hurdles to achieve the digital visionary status vital to be a transformation leader?

Choose a digital...

Executives in Davos this year had a lot to discuss, such as the uncertainties surrounding the future of the planet with David...

Data- so much less exciting than AI, Blockchain and other hyped themes. Yet the key to digital AND enterprise transformation.

Nothing...

I wonder what people would have thought of when they first came across the name "Google"? Today it has world-wide name recognition with...

Smarter cars and cost escalation impacting the cost of claims. 

Another reason to have a digital claims platform delighting customers...

"Apprehensive over inferior mobile and online platforms, inefficient processes and frightful visions of becoming irrelevant, both tech...

Standing out in a competitive, dynamic market

Six differentiating characteristics will help to set insurance firms apart and enable them...

"The end game, or meta strategy, is to make a profit from Amazon’s employee benefits obligation — which Griswold said has proven to be a...

Insurers generally have a multiplicity of incompatible core systems of record across different business units and country operations. How...

Occam's Razor is the problem-solving principle that the simplest solution tends to be the best. In practice most blockchain projects have...

Fascinating to see this, the cost of cover continues to fall in the UK, however, 1 in 4 people still have no cover for their possessions....

A reminder for digital transformers that you can't escape from using plain, understandable language when a customer is buying insurance.

"

Subsidence may only account for around 1.8% of all UK home claims but hat still adds up to an eventual cost to insurers of £500m . In the...

This is a really interesting one to see. The race for the connected home is hot, very hot.  Who owns it and why is regularly debated.

Now if I were an insurer I would take Paul Stanley up on this promise and it looks like a fair number have already done so.

These are the ones to target if your strategy is to be a scalable and world leading insurtech. Unless you plan to replace them as a...

No matter how hard I try, I still don't see the use of Voice for a quote through an Amazon Alexa or Google Home type assistant.  In...