He makes bold statements - that his firm can eliminate 65% of inbound and outbound calls from call centres and improve the bottom line performance of insurers by 20%. But he explains: “If customers and any other party to a claim are using self-service online communication to manage claims then there is simply little need for the call centres of the type we have today. “By digitising the whole process, not just parts, Insurers can take huge swathes of cost out and replace human workflow with computer automation and orchestration. Leave humans to make decisions.”

https://www.360globalnet.com/en/news/paul-stanley-the-insurtech-boss-promising-to-improve-insurers-bottom-line-by-a-fifth