Over-complicating digital claims?
A tale of two reports: -
- EY Insurance Outlook: what should insurers do to prepare for tomorrow?
- LexisNexis "Future of Claims Study"
EY would...
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Like banking before it, could insurance be about to have its own digital revolution?
Focus here in the products themselves i.e. "buying the same product that our parents' generation would've bought".
Call to arms here for...
Legacy core systems like being stuck in concrete?
Trying to digitally transform insurance claims is sometimes described as trying to run whilst in a swamp.
Paul Stanley CEO of...
Most of AI’s business uses will be in two areas
Which ones?
".... many business leaders are still not exactly sure where they should apply AI to reap the biggest rewards. After...
Don’t Throw All Your Eggs into the Digital Basket: Why Insurance Companies Should Employ a Hybrid CX
Insurers often ask for straight through processing (STP) and automation but there is compelling evidence here that this is a dangerous...
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