As I've just published articles on insurance, AI and fraud I saw this feed from LinkedIn.It might be a moth old but professional crime is expert at using the latest technologies to commit fraud. And the tools available for prIvate individuals to author convincing but fraudulent claims adds to the challange for insurers.
Aviva reported a growing number of claims supported by AI‑generated images and manipulated documents, particularly in motor insurance, with fraudsters using AI tools to fabricate accident scenes and damage imagery. In response, the company is using AI tools and advanced analytics, overseen by humans, to thwart suspicious claims faster.
The company also detected a rise in opportunistic fraud within genuine home and travel insurance claims. Fraud in home insurance among Aviva’s brands rose by 15% in 2025, where customers exaggerated the value of damage, repairs or contents.
Better read up my digest of articles on AI and claims
Bogus insurance claims worth more than £230m were detected by the insurance firm Aviva last year as scammers tried new tricks including using artificial intelligence to fake car accident scenes, documents and to exaggerate damage. The insurer identified more than 18,400 suspect claims across its brands in 2025, with a combined value of £233m. The fraud claims level was a record for the insurer, although this was the first year that it included the Direct Line brands it acquired last summer. Pete Ward, the head of claims counter fraud at Aviva, said fraud “isn’t a victimless crime – it drives up the cost of insurance for everyone”. He added: “We’re seeing fraud become more sophisticated, from exaggerated claims to the use of AI‑generated documents.”
https://www.theguardian.com/business/2026/jun/08/aviva-ai-bogus-insurance-claims-rocket
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