Why Microsoft and Tesla are the decade’s big disrupters
Lesson here for successful (today) incumbent market leaders in all industries. Disruption comes gradually, gradually and then suddenly as...
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Why do consumers leave their insurers?
“Insurance **wins the Oscar for being the most complicated industry out there” states Isabelle M. Connor Chief Marketing &...
A warning for traditional industries including insurance
As a technology boom threatens to pass the country by, the iPhone maker is worth more than Germany’s 30 leading companies which includes...
Saga joins Hastings in revealing claims inflation challenge
Need for technology solutions that allow insurers to both reduce costs and increase customer satisfaction at the same time more important...
US Insurers claims satisfaction ratings by J D Power
Following on from the UK insurer customer claims satisfaction ratings I posted you you can review below US insurers for both Auto and...
UK Insurers recognised for claims satisfaction
See the top 10 insurers in each category. And, reassuringly, a report from KPMG** shows that insurers can both increase customer...
Top 10 Motor Insurers in UK
What will the top 10 list look like in 2030? How many of today's innovative Insurtechs will have entered the list.
What impact will the...
4 Insurers in top 50 UK Enterprises for customer satisfaction
The UK Customer Satisfaction Index (UKCSI) - now firmly established as the nation's customer service barometer - was officially published...
Digital twins, "hyper-data" and transformation
The budgeting fiasco of HS2 might have been avoided if the potential claimed for digital twins had been realised.
"....digital twins can...
Another Insurer warns on profits amid rising claims costs
Like it or not, cost of motor claims are rising as a result of more expensive repairs of increasingly complex autos and rising amounts...
The link between NPS and revenue growth.
"Loyalty leaders grow revenues roughly 2.5 times as fast as their industry peers and deliver two to five times the shareholder returns...
Is digital transformation more to do with people than technology?
We live in a digital, minimal friction, high expectation world. Most insurers offer clunky, outmoded legacy interactions into this world...
Whiplash reforms will drive fraud into other Casualty lines
"Now, in light of upcoming government reforms to whiplash claims, it is imperative that hard-learned lessons from the motor arena are...
Busting Myths about Digital Change
Blaming failure in the technology often diverting attention from a failure in leadership. If you are just speeding up current...
Embedded insurance and disruption
"The embedded insurance model bundles coverage or protections within the purchase of a product, service, or platform. That means the...
AI in Insurance: Overhyped or Underestimated?
"Here in 2020, nearly every organization has deployed or is deploying bots to drive further efficiency and value out of their business...
Really transforming?
What's Toyota doing building a smart city?
CEO Akio Toyoda announced that the world’s largest carmaker by market value would, in...
The insurance switch: Technology will reshape operations
"Our experience with insurers that want to leap into the digital era shows that as technologies evolve, these companies may end up...
Welcome to the No-Code Software Revolution
"Just like Google Cloud and Amazon Web Services dominate the cloud computing infrastructure market, in the future, no-code infrastructure...
Travel Insurance: The Digital Experience
We live in a digital, minimal friction, high expectation world. Most insurers offer clunky, outmoded legacy interactions into this world...
Mike Crane to head up L&G general insurance division as Allianz completes takeover
”These two deals create a formidable player in the UK general insurance market with a balanced business across personal and commercial...
Rogue agent aggravates industry with trumped-up credit hire costs
Would make a worthy TV drama reading through this case. In fact one of the industry's premier fraud solutions,360Retrieve,...
UK reform of whiplash claims system faces delay
Whiplash i.e. soft tissue injuries have for long been the bane of UK motor insurers. In May 2018 Insurance Times reported:-
"Motor...
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