Lesson here for successful (today) incumbent market leaders in all industries. Disruption comes gradually, gradually and then suddenly as...
InsurTech World
“Insurance **wins the Oscar for being the most complicated industry out there” states Isabelle M. Connor Chief Marketing & Customer...
As a technology boom threatens to pass the country by, the iPhone maker is worth more than Germany’s 30 leading companies which includes...
Need for technology solutions that allow insurers to both reduce costs and increase customer satisfaction at the same time more important...
Following on from the UK insurer customer claims satisfaction ratings I posted you you can review below US insurers for both Auto and...
See the top 10 insurers in each category. And, reassuringly, a report from KPMG** shows that insurers can both increase customer...
What will the top 10 list look like in 2030? How many of today's innovative Insurtechs will have entered the list. What impact will the...
The UK Customer Satisfaction Index (UKCSI) - now firmly established as the nation's customer service barometer - was officially published...
The budgeting fiasco of HS2 might have been avoided if the potential claimed for digital twins had been realised. "....digital twins can...
Like it or not, cost of motor claims are rising as a result of more expensive repairs of increasingly complex autos and rising amounts...
"Loyalty leaders grow revenues roughly 2.5 times as fast as their industry peers and deliver two to five times the shareholder returns...
We live in a digital, minimal friction, high expectation world. Most insurers offer clunky, outmoded legacy interactions into this world...
"Now, in light of upcoming government reforms to whiplash claims, it is imperative that hard-learned lessons from the motor arena are...
Blaming failure in the technology often diverting attention from a failure in leadership. If you are just speeding up current processes...
"The embedded insurance model bundles coverage or protections within the purchase of a product, service, or platform. That means the...
"Here in 2020, nearly every organization has deployed or is deploying bots to drive further efficiency and value out of their business...