We live in a digital, minimal friction, high expectation world. Most insurers offer clunky, outmoded legacy interactions into this world and show surprise when customers respond badly. 

Altus rated the digital capabilities of the 12 top direct travel insurers and found them to slip into this category. Only two offered a fully digital claims tracking facility.

There is no excuse for travel, pet or any insurance category to have a less than Amazon quality buying, renewing, amending or claiming experience. 

Five years ago, a major UK insurer wanted 360Globalnet to transform parts of the business. Today, with insurers from Australia to the USA, it has encouraged us to deliver an over-arching claims management solution to transform the whole business including the complete supply chain from air travel to warranty recall programs including the big sectors of motor and home insurance

 360Globalnet has invested 10 years of development and 30 years of experience at the hard end of claims into developing a no-code, end-to-end digital platform that gives all parties what they want and expect.

For insurers, we collapse costs, delight customers and motivate claims teams - usually pushing NPS to unexpected levels and contributing fundamentally to customer retention. For customers, we remove hassle and work with them via any channel or device in real time. The claims team is empowered with enhanced roles.

This approach cuts indemnity costs, acquisition costs (because more customers will stay) and time to settlement. This can only be achieved with an end-to-end system designed from the bottom up to remove every factor that increases cost and hassle. We know this because our clients and their customers tell us.

No need to have travel insurance claims, or any other for that matter, stay in the analogue age.