4/30/2018 2:34:04 PM Insurers fail to turn data into usable ideas By Mike Daly If you only access and analyse 10% to 20% of enterprise data it is not surprising that Aon Chief Executive Greg Case states insurers are...
4/30/2018 1:36:31 PM Four Signs Your Operating Model Will Fail By Tim Hughes Many operating models were implemented years ago as part of ERP and CRM implementations. Often, pre-internet and almost certainly...
4/30/2018 12:45:46 PM The European Commission sets out its plans for Artificial Intelligence By Andrew Austin Co-author: Rachel Duffy Last week, the European Commission published an important paper on artificial intelligence and robotics. Its...
4/27/2018 12:00:00 AM Insurtech, catchy tunes & digitally transformed insurance By Mike Daly They are scarily similar- you know when a consumer product does the same and within weeks all its competitors use same tunes. They then...
4/26/2018 12:00:00 AM Focus Insurtech on Supply Chain as well as Claims & UX By Mike Daly "The key starting point is to inspect the insurance value chain and assess whether insurtech is appropriately leveraged across the...
4/25/2018 11:36:12 AM "Lloyd's of London Aims to Ditch Most Paper Trading by End 2019 By Mike Daly Analogue Lloyds of London planning digital make-over. "We have a huge modernisation effort, but I am not doing a big bang and shutting...
4/25/2018 8:44:02 AM Transform or Die! Business Transformation is No Longer Optional By Tim Hughes I read a lot of articles and books on digital transformation (like this one) and they are all pretty much the same. Transform or die! I...
4/25/2018 12:00:00 AM Insurtech must make the customer UX simpler By Mike Daly "According to The Boston Consulting Group, the three critical dimensions of customer satisfaction in insurance are transparency, quality,...
4/24/2018 3:34:00 PM The hard truth on insurance and telematics By Mike Daly "Getting connected car ready is a matter of survival for the motor insurance industry. Getting started with telematics is good but making...
4/20/2018 12:00:00 AM The limits of AI and lessons for Insurtech By Mike Daly "On April 13th Elon Musk, the boss of Tesla, an electric-car firm, said that the production problems which have dogged his company’s...
4/16/2018 8:21:34 AM What do GDPR and a Fish Tank Have in Common? By Tim Hughes If you hadn't read this story, people hacked a casino database using a thermometer in a fish tank. The article is about how the internet...
4/16/2018 12:00:00 AM Why so few successful insurtechs? By Mike Daly This article is one of the most relevant and interesting I've seen and a challenge to all insurtechs. Frederik's views accord with mine...
4/16/2018 12:00:00 AM Customer UX just a part of insurtech By Mike Daly "You must design your claims process with the customer in mind. Here are some questions to keep in mind as you and your team evaluates...
4/16/2018 12:00:00 AM Insurers which have grown through M&A face insurtech challenges By Mike Daly Insurtech products that have to be re-engineered for every country and new peril are a real challenge. Time, cost and complexity are the...
4/13/2018 5:28:30 PM Report: Business rate themselves two times higher than consumers on CX experience By Tim Hughes I'm not sure really surprises us, many of think we are better than we really are. We often find that companies work in silos of...
4/13/2018 12:00:00 AM Would you choose a holiday with only 20% of info? So why run a company that way? By Mike Daly Insurers typically access only 10% of data. That's a damning indictment! Other sectors follow same failings so they shouldn't smirk! "An...