The FCA has highlighted four particular areas where it believes some firms are failing. These are: - Failing to implement the new rules for all products and customers; - Misstating the previous years’ premium; - Leaving out the shopping around message or not presenting it in a way which draws the reader’s attention; and - Firms failing to properly identify all customers who needed renewal information either because of system error or a mistaken interpretation of the type of customer captured by the rules.

www.insurancebusinessmag.com/...