Claims leaders would not want to have to answer to the UK's FCA, or in USA State regulators and NAIC on which human was responsible for...
InsurTech World
This is relevant if an insurer covers risk in the EU whether via European subsidiaries, direct sales, local agents, or having clients...
I value reading the comprehensive reports and guides that McKinsey, BGG, Bain and others publish on the way to deploy AI in all its...
Part 5 of the series: Agentic AI in Insurance Claims: AI-ready data 'The Ryme of the Ancient Mariner' by Samual William Coleridge in...
A timely article in The Economist today. The lack of war-risk coverage seemed like a big problem last week, when many insurers rushed...
“Don't count you chickens until they hatch” is the metaphor to describe this article. The demo worked brilliantly. The pilot impressed...
Image: Getty This is the third of six articles that Chris Brown and I are publishing to offer a framework for planning, scaling and...
Nigel Walsh's weekly articles covering highly relevent content was prescient in urging policy holders and insurers to check cover wording...
Authors: Chris Brown - The Build Paradox , Mike Daly - Insurtech World This is the second in a series about claims innovation and...
The Financial Times reported on the wet start to 2026, which especially affected Southern England. Some areas, like Reading, received...
Steve Walker and Camelot Consultants published a challenge and opportunity- ‘Strategic Claims Management: Taking Claims From an...
There are far too many doomsters spreading misinformation about the UK to support their extreme views- many of them British! I discuss...
I've just been writing about Micro- and Macro-trends and exchanging insights with Rory Yates, Patrick Kelaghan and others all seeking...
"Subsidence-related insurance claims totalled £153 million in the first half of 2025, as households across the UK felt the impact of an...
“Innovation is all about identifying and filling people’s unmet needs. Customers want products and services that can solve their problems...
A refreshingly different viewpoint and focus on vehicle claims- addressing the needs, motivations and challenges of the body and repair...