12/19/2022 2:47:49 PM Despite progress in AI-powered claims handling, human judgment remains ‘key,’ Mitchell says By Mike Daly Touchless claims; to read some press releases you would think this goal has been achieved for auto insurers, repair networks, and...
12/16/2022 12:20:35 PM Are reinsurers finally facing a reckoning? By Mike Daly " As the year’s big renewal event looms on January 1, property catastrophe reinsurance rates could rise not by the low double digits, but...
12/13/2022 10:45:05 AM AA launches new online vehicle claims journey for customers By Mike Daly Tim Rankin, managing director of AA Accident Assist, said: “This launch supports our ambition that Accident Assist becomes the natural...
11/29/2022 11:12:20 AM From Prediction to Transformation across Claims By Mike Daly "While the popular view is that insights are the key benefit of artificial intelligence, in truth AI creates value by improving the...
11/16/2022 3:35:21 PM esure chooses RightIndem as its digital claims technology platform By Mike Daly “We’re on a mission to transform our business into a world-class digital insurer, and to disrupt the insurance industry” – David...
11/8/2022 1:35:31 PM Clocks go back, claims rise, insurers face increased indemnity costs By Mike Daly Katie Scott, The Insurance Times Editor reports: - AXA UK reported at the end of October that motor insurance claims frequency typically...
10/28/2022 10:46:29 AM ManyPets has transformed pet claims to high level digital maturity- should incumbents worry? By Mike Daly James Max in today's FT wonders whether that £328.42 a month is worthwhile. " Like many of you, I’ve been looking through my household...
10/20/2022 12:11:15 PM Amazon Home Insurance- the impact for insurers By Mike Daly After all the waiting it has arrived. Home and Contents Insurance for Amazon customers in partnership with three UK carriers: -...
10/4/2022 4:55:31 PM Nine customer types defining the next wave of insurance By Mike Daly Personalisation is constantly raised as essential if carriers are to remain competitive with emerging service providers. Not just in...
10/4/2022 8:51:37 AM Allianz X to take over Simplesurance By Mike Daly Simplesurance focuses on “fast moving ecosystems” such as mobility, e-commerce, travel, FinTech, and banking. Companies such as N26,...
9/27/2022 1:22:40 PM Saga, DLG, Admiral, Sabre- many carriers, cuts forecasts as inflation drives up cost of claims By Mike Daly 70% or more of an insurer's costs are incurred in claims operations and payments and as claims inflation hits carrier's profits hard...
9/21/2022 2:26:24 PM Admiral Pioneer announces strategic investment in mobility subscription platform provider, Wagonex By Mike Daly Image from Admiral Plc showing Emma Huntington CEO Admiral Pioneer, Toby Kernon CEO Wagonex and his team Wagonex has also launched a...
9/8/2022 9:49:28 AM Connected Vehicle Data Across Europe to Enable End-to-End Insurance Offerings By Mike Daly Here one major vehicle OEM, Ford, plans to collaborate with insurers via the data sharing capabilities of Wejo. This is the opposite to...
8/23/2022 12:57:31 PM Transforming claims from a back-office reactive operation to the strategic asset By Mike Daly This article describes transforming claims from a back-office reactive operation to the strategic asset to retain customers and boost...
8/18/2022 4:46:08 PM E-scooter and e-bike lithium-ion battery fire claims spark losses of over half a million pounds – Axa UK By Mike Daly Axa UK has revealed that two large claims associated with lithium-ion batteries in an electric scooter and bike has resulted in a loss of...
8/10/2022 4:19:35 PM Speed of settlement, customer satisfaction and AI By Mike Daly Accenture's 2022 report "Transforming Claims and Underwriting with AI" contains some fascinating insights. Covering 6,754 auto and home...