SELF SERVICE CLAIMS: HELP OR HINDRANCE?
Tasked to re-imagine and transform Hilton's online reservation experience the customer was to come first. Day One I was given a book
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Digital Claims Transformation, Insurtech, Analytics
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Get Ready for the Insurtech Revolution, Act 2- hang on we've not achieved Act 1 yet!
Show me a carrier that deployed and end-to-end digital platform that is also a customer, internal employee and supply chain orchestration...
Nearly half of major insurance claims disputed by insurers
"Almost half of large commercial insurance claims are disputed by insurers and on average take three years to resolve, according to new...
Blockchain not the best technology for every use considered, says Australian government report
Blockchain still an incomplete solution looking for a problem to solve?
Use cases look best for private managed solutions like Mearsk and...
Lemonade's Cards
Does Lemonade really hold a better hand of cards than incumbent insurers or other full-stack insurtechs?
The Price Card?
Probably only if...
Legacy Tech in Insurance
"In the last few years many top (re)insurance CEOs have been using words like “Innovation, Cutting-Edge, Big Data, AI, ML” during...
Insurtech Pilots and Pivots: Learning by Doing and Undoing
Incumbent insurers and insurtechs should read this article BEFORE undertaking trials, POCs. Do not start a trial without knowing there is...
Alibaba introduces mutual insurance products to disrupt how traditional insurance works
Alibaba combining innovation with a large customer and technology base for a potentially compelling new insurance product for an under...
FIVE SMART TIPS FOR SUCCESSFUL INSURTECH PARTNERSHIPS
Alliances often require insurers making difficult changes to their business models without which they will limit their ability to compete...
One more step into insurance by Amazon
Urgently read "Amazon’s Insurance Opportunity - 10 areas Amazon can disrupt".
Altus Consulting shows compelling evidence of Amazon's...
Applied Systems Announces Minority Investment by CapitalG
Interesting investment and partnership by Capital G (founded as Google Capital). Part of the partnership and technology jigsaw impacting...
Insurers’ Point of Digital Transformation Failure is Culture—Gartner at ACORD
"Digitisation is a transformation mode- not an IT initiative"
Kimberly Harris-Ferrante, VP and Distinguished Analyst, Gartner at...
‘AWS MOMENTS’: THE OVERLOOKED DISRUPTIVE FORCE IN COMMERCIAL AND SPECIALTY INSURANCE
"Companies creating an ‘AWS moment’ in the insurance industry are likely to focus on narrow segments of the value chain or functions...
First look inside self-driving taxis as Waymo prepares to launch unprecedented service
Disruptive forces gain momentum. What will it all mean for insurers, insurtechs and evolving ecosystems.
You must factor these into...
The War Between Car Sharing And Rental Companies Just Escalated. Here's Why You Should Care
Someone's trying to kill peer-to-peer car sharing companies by regulating them. At least that's the contention of Turo, which made its...
The next time somebody mentions AI ask them what they're really talking about'
"The next time somebody mentions AI ask them what they're really talking about, and by the time you've reached the third question you'll...
Insurer and insurtech start-up tie-ups gaining steam - report
The key motivations to collaborate are: -
"77.2% identified ‘improved ability to enhance customer experience’, 59.5% ‘faster time to...
Misunderstanding the economics of digital
Three major shifts can undermine digital strategies that ignore economic realities. Digital: -
- DESTROYS
- DRIVES
- REWARDS
Destroys- Digital...
Another auto ecosystem in the making?
Toyota investment and ride-hailing providers opens up the opportunity to build connected autos and bundle insurance and maintenance....
Why data culture matters
Many analytics projects fail to deliver the outcomes hoped for. Without the culture, resources and focus on data your analytics may fall...
Plenty of money for insurtechs, but fewer new entrants
"The current stagnant results mirror how the peaks of other fintech sectors have worked, according to Deloitte.
“The number of new...
Back to the Future with Insurance DX Platforms?
One-size digital experience (DX) platforms are "back to the future" states Ian Truscott in CMSWire: -
"Monolithic stacks are...
Blockchain explained: What it is and isn’t, and why it matters
Blockchain needs leaders that are committed to moving an industry forward and to collaboration. The resulting groupings of collaborative...
Commercial lines insurtech: A pathway to digital
"Commercial insurance executives recognize the benefits of digital but face several obstacles in making headway. Large incumbents...
What problems would you solve with blockchain?
Just because 67% of insurers are considering blockchain is not a good reason to invest time and money. You have to be able to explain why...
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