CEO's roadmap for a digital transformation
"the CEO cannot simply sanction a digital transformation; he or she must communicate a vision of what needs to be achieved, and why.."
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GDPR the next PPI for insurers?
Don't think Claims Management Companies & Legal Beavers are not this moment planning to seek compensation for clients in a...
Digital & Customer Relationship transformation key to sucess
Bain "survey of more than 172,000 retail insurance customers in 20 countries shows that insurers are making progress in delighting...
GDPR a brake on AI?
Even today, using data for a purpose for which the individual gave no explicit permission is risky. Witness "NHS illegally handed...
Alibaba disrupting Insurers in China- Amazon next in US and Europe?
Zhong An is China’s first fully digital insurance company that was founded in 2013 through a joint effort of Ping An, Tencent and...
Digital platforms, IoT Hardware & Connected Homes
The devil is always in the detail. THis RS Components and Legal & General "LeakKiller" challenge shows an insurer that is looking at...
Digital Supply Chain being ignored?
Most impact will be seen on bottom line margin by digital transformation of the supply chain. Most digital transformation is focussed on...
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