7/6/2023 12:01:46 PM CoreTech, ClaimTech, and Ecosystems for innovative insurers By Mike Daly Krak des Chevaliers is an imposing castle dominating the countryside. The Knights Hospitaller rebuilt an existing fortification from 1140...
12/13/2022 10:45:05 AM AA launches new online vehicle claims journey for customers By Mike Daly Tim Rankin, managing director of AA Accident Assist, said: “This launch supports our ambition that Accident Assist becomes the natural...
11/29/2022 11:12:20 AM From Prediction to Transformation across Claims By Mike Daly "While the popular view is that insights are the key benefit of artificial intelligence, in truth AI creates value by improving the...
11/16/2022 3:35:21 PM esure chooses RightIndem as its digital claims technology platform By Mike Daly “We’re on a mission to transform our business into a world-class digital insurer, and to disrupt the insurance industry” – David...
11/8/2022 1:35:31 PM Clocks go back, claims rise, insurers face increased indemnity costs By Mike Daly Katie Scott, The Insurance Times Editor reports: - AXA UK reported at the end of October that motor insurance claims frequency typically...
9/27/2022 1:22:40 PM Saga, DLG, Admiral, Sabre- many carriers, cuts forecasts as inflation drives up cost of claims By Mike Daly 70% or more of an insurer's costs are incurred in claims operations and payments and as claims inflation hits carrier's profits hard...
8/23/2022 12:57:31 PM Transforming claims from a back-office reactive operation to the strategic asset By Mike Daly This article describes transforming claims from a back-office reactive operation to the strategic asset to retain customers and boost...
5/4/2022 3:02:03 PM Direct Line cools new business over claims inflation concerns By Mike Daly Direct Line suffered a fall in revenue in the first quarter as it cut back marketing efforts in its core motor and home insurance...
3/3/2022 11:21:28 AM Floods in Australia decimate insurers’ natural hazard budgets By Mike Daly Rise in extreme weather-related claims fuels concern about impact of climate change on sector. Australia’s two biggest insurers will...
2/24/2022 12:13:30 PM Briefing: ‘Great shame’ that brokers are not more involved in claims process By Mike Daly "For Toby Clegg, chief executive of Lloyd’s broker Clegg Gifford, the answer to this question is a resounding yes. Earlier this week, he...
2/22/2022 12:34:26 PM Marmalade, Ageas, UBI and short-term car insurance By Mike Daly While the current economic climate drives up motor insurance demand, the deal aims to ensure ‘more comprehensive and cost effective...
2/10/2022 11:15:37 AM Emerging auto insurance products, insurtech and innovation By Mike Daly Auto insurance really hasn't changed much in decades. Most insureds still buy motor insurance annually through incumbent carriers and...
2/4/2022 12:07:20 PM Storms MaliK & Corrie and insurance claims By Mike Daly Granular weather information from weather stations across the UK track and forecast weather with 90% of UK insurers using this Weathernet...
2/3/2022 4:02:09 PM The best insurance claims process for the digital world By Mike Daly This article describes transforming claims from a back-office reactive operation to the strategic asset to retain customers and boost...
1/4/2022 11:42:32 AM Fraudsters and CMCs to shift focus from whiplash injuries to property disrepair claims By Mike Daly ‘Broad’ terms and conditions could cause property disrepair claims to be a target for fraud as whiplash claims become ‘less lucrative’...
12/17/2021 4:26:13 PM The (in)convenient truth about insurance claims By Mike Daly Building customer loyalty through empathy Many insurers mistakenly think improving their customer experience and the claims journey means...