See the top 10 insurers in each category. And, reassuringly, a report from KPMG** shows that insurers can both increase customer satisfaction and reduce costs at the same time. See more at:- "The link between NPS and revenue growth" which also links to a HPR article in which Rob Markey Partner Bain & Co. states:-
"Loyalty leaders grow revenues roughly 2.5 times as fast as their industry peers and deliver two to five times the shareholder returns over the next 10 years".
An insurance claim is the point at which a policy holder really needs an insurer and an opportunity to deliver satisfaction, foster loyalty and long term customer value. Are you undervaluing your customers?
Ian Hughes, chief executive at Consumer Intelligence, said: “As an insurer, you can’t influence the results by submitting a well-worded application. You simply must do an amazing job for your customers all day, every day, 365 days a year. This is what delivers great outcomes in these awards. “This year’s winners are the brands that continuously put customers at the heart of their business. Congratulations to you all.”
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