Building customer loyalty through empathy Many insurers mistakenly think improving their customer experience and the claims journey means...
InsurTech World
Well who would ignore a favourite saying of Steve Jobs? Celent insight from ITC 2021 "Customer experience is currently a top priority...
A customer’s bad claims experience and the overall reputation of the insurer can have a correlating impact on claims costs, agreed expert...
Whilst written about asset management the key points are as applicable to insurance claims management. Martijn Moerbeek is group director...
Following on from the UK insurer customer claims satisfaction ratings I posted you you can review below US insurers for both Auto and...
See the top 10 insurers in each category. And, reassuringly, a report from KPMG** shows that insurers can both increase customer...
The UK Customer Satisfaction Index (UKCSI) - now firmly established as the nation's customer service barometer - was officially published...
"Loyalty leaders grow revenues roughly 2.5 times as fast as their industry peers and deliver two to five times the shareholder returns...
Mike LaRocco, president and CEO of State Auto, said during a session at Insuretech Connect in Las Vegas that insurtechs often cannot see...
As the smartphone is the way people so often transact, gain information, communicate and generally get on with life these practical...
Hub of this article is that customers want choice. “The industry used to look at this issue in a very binary fashion. It was seen as a...
If your Net Promoter Score is less than 77% you are definitely catching up. Same if you get customer satisfaction scores just scraping...
Maarten Ectors Chief Innovation Officer at Legal & General states bluntly that "All digital transformations will fail, unless..."which...
"One in five consumers currently prefers claim self-service options, but complain that the self-service First Notice of Loss (FNOL)...
Insurers often ask for straight through processing (STP) and automation but there is compelling evidence here that this is a dangerous...
How many claims systems let you apply a laser-like focus on the customer journey and experience with continuous, iterative development? ...