The (in)convenient truth about insurance claims
Many insurers mistakenly think improving their customer experience and the claims journey means investing in digital and data. In the...
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“You've got to start with the customer experience and work backwards to the technology.”
Well who would ignore a favourite saying of Steve Jobs?
Celent insight from ITC 2021
"Customer experience is currently a top...
Reputation is ‘hidden’ claims cost insurers must mitigate
A customer’s bad claims experience and the overall reputation of the insurer can have a correlating impact on claims costs, agreed expert...
Digitising Claims Management- a Leader's Imperative
Whilst written about asset management the key points are as applicable to insurance claims management. Martijn Moerbeek is group director...
US Insurers claims satisfaction ratings by J D Power
Following on from the UK insurer customer claims satisfaction ratings I posted you you can review below US insurers for both Auto and...
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