7/29/2025 10:46:17 AM Which Magazine members survey of home insurance customer satisfaction raises a red flag for insurers By Mike Daly The August 2025 issue of Which Magazine is not an emotional rendering of one person's poor experience of UK home insurance customers but...
12/17/2021 4:26:13 PM The (in)convenient truth about insurance claims By Mike Daly Building customer loyalty through empathy Many insurers mistakenly think improving their customer experience and the claims journey means...
1/27/2020 12:00:00 AM UK Insurers recognised for claims satisfaction By Mike Daly See the top 10 insurers in each category. And, reassuringly, a report from KPMG** shows that insurers can both increase customer...