How many digitally transforming insurers are tied by the inflexibility of even cloud-based digital claims platforms?

The linked MIT Sloane article emphasises the critical need to be able to implement change on the fly. Without having to rely on a technology partner's consultants and developers.

If you add to add a new insurance workflow, whether claims or supply chain, could you do that in-house and within a day or two at no extra cost? e.g. : -

  • Digitise that analogue travel insurance claim form?
  • Implement a major manufacturer's product recall programme that's just breaking?
  • Add hundreds of temporary claims staff as a result of Hurricanes or other CAT events? 

Go on- ask yourself before the C-Suite ask you why not.

The Digital Insurance Platform that can do these and more should be the benchmark.