"The optimal insurer will be a bionic organisation, harnessing the power of data and technology, while combining this with a human touch that the customer really values."
Claims workforce of the future: Determining the skills, talent and technology for 2030 PWC
This is why it is far too late to be thinking about a digital claims platform. You must jump ahead of digital disrupters, the few insurers that have deployed digital platforms and adopt: -
Digitally Transformed Claims + Communications Hub & Orchestration+ Embedded MI/BI
That will allow you to follow PWC's recommendations - well worth reading.
51 % of Insurance CEOs are extremely concerned about the speed of technological change and 81% are concerned about the availability of digital skills in the industry PwC CEO Survey