Aviva rejects circa 13% of whiplash claims as fraudulent and the trend is rising. How many of the 87% accepted were fraudulent? Too many.
See how one major UK insurer increased fraud detection by 40% - much of it whiplash claims.
| less than a minute read
Whiplash - fraudulent claims still prevalent
Get in touch
Get in touch
Whiplash still dominant Motor injury claims still remains the top concern for Aviva. It represents almost two-thirds (£59m) of the value. A £9m increase on figures from 2016. Aviva now rejects around one out of eight whiplash claims it receives which are suspect or fraudulent. Industry figures may have shown a drop in the number of fraudulent whiplash claims, but Aviva says it has not seen such a drop. It says it is currently investigating over 17,000 cases of personal injury which it suspects is fraudulent. This is 1,000 more than 2016.
Get in touch
Get in touch
/Passle/5936d4a43d94760a145c92a7/SearchServiceImages/2026-09-04-12-26-17-999-6a9ab8e94804626b99cd417a.jpg)
/Passle/5936d4a43d94760a145c92a7/SearchServiceImages/2026-08-27-09-59-07-917-6a900a6b0a5b2aac932a8de4.jpg)
/Passle/5936d4a43d94760a145c92a7/MediaLibrary/Images/2026-08-13-14-55-26-193-6a7ddade5d5875e9259914dd.JPG)
/Passle/5936d4a43d94760a145c92a7/MediaLibrary/Images/2026-08-07-09-53-46-209-6a75ab2a67694a002637d3de.jfif)