Pet insurers paid out £775 million in claims in 2017 – the highest figure on record representing a 10% year-on-year increase – to help Brits with the unexpected costs associated with pet ownership.
An ideal case for a digital claims platform & comms hub that lets pet owners self-service FNOL via the insurer's website, process the claim from phone and tablet, orchestrate diagnosis, prognosis and actions and settle vet's bills directly.
An Amazon user experience and care & attention of an insurer combined.

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