Motor insurance premiums dropping and cost of auto claims rising is a bad trend for insurers. Makes a digital claims platform that collapses costs whilst at same time increasing NPS scores and customer delight a MUST.
Look for these proven and interlinked achievable metrics measured from over3.6 million claims digitally transformed and processed .
- NPS scores of 77 and rising
- Reducing claims lifecycle by at least 40%
- 96% customers happily going digital when offered choice of channel
- Up to 70% reduction in call-centre resourcing
For a fuller look at achievable metrics from McKinsey, KPMG, Bain, BCG et all read: -Are your digital claims goals ambitious enough?
With motor theft payouts in the UK up more than 20% in the first quarter of 2019 and keyless technology cited as among the drivers of car crime, AXA Insurance is calling on automakers to step up. “The cost of car theft claims is rising but that trend can and must be reversed,” said customer claims director John Dacey in a statement sent to Insurance Business following the release of payout figures from the Association of British Insurers (ABI).
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