As the smartphone is the way people so often transact, gain information, communicate and generally get on with life these practical...
InsurTech World
If your Net Promoter Score is less than 77% you are definitely catching up. Same if you get customer satisfaction scores just scraping...
Maarten Ectors Chief Innovation Officer at Legal & General states bluntly that "All digital transformations will fail, unless..."which...
Insurers often ask for straight through processing (STP) and automation but there is compelling evidence here that this is a dangerous...
The challenge; technology alone will not deliver the customer UX, UI and delight that customers must have if insurers are to remain...
Insurers generally have a multiplicity of incompatible core systems of record across different business units and country operations. How...