UX Trends observed at Google as a Mobile UX Lead
As the smartphone is the way people so often transact, gain information, communicate and generally get on with life these practical...
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The Insurance Industry Plays Catch Up With Customer Experience
If your Net Promoter Score is less than 77% you are definitely catching up. Same if you get customer satisfaction scores just scraping 90%
Top 10 barriers to digital transformation are really just in the mind. Please discuss
Maarten Ectors Chief Innovation Officer at Legal & General states bluntly that "All digital transformations will fail, unless..."
Don’t Throw All Your Eggs into the Digital Basket: Why Insurance Companies Should Employ a Hybrid CX
Insurers often ask for straight through processing (STP) and automation but there is compelling evidence here that this is a dangerous...
Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?
The challenge; technology alone will not deliver the customer UX, UI and delight that customers must have if insurers are to remain leaders.
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