6/8/2021 10:31:26 AM Cevian builds stake in Aviva to press for cost cuts and £5bn payout By Mike Daly “Aviva has been poorly managed for many years, and its high-quality core businesses have been held back by high costs and a series of...
2/17/2021 12:29:17 PM Grand designs in insurance? How prefab changed the game By Mike Daly Any dream home TV fan who enjoys the many shows documenting visionaries who create inspiring dwellings on tight budgets will have noted...
10/5/2020 10:14:20 AM FCA Business Interruption test case appeal confirmed for Supreme Court By Mike Daly Unless insurers and the FCA agree a settlement before hand the business Interruption (BI) claims test case will be heard at the Supreme...
10/1/2020 8:37:35 AM Businesses face insurance delays as UK court appeal edges closer By Mike Daly FCA fails to reach agreement with insurers over implementing High Court ruling Looks like the outcome of the FCA Test Case of Business...
6/24/2020 3:32:57 PM NN Group vows to improve returns after Elliott intervention By Mike Daly The focus on efficiency is never done. To be competitive, we need to be efficient.” David Knibbe Chief Executive A large portion of costs...
5/25/2020 2:04:28 PM Impact of no-code development platforms on digital transformation in insurance By Mike Daly No Code software and platforms liberate insurers from the constraints of inflexible insurance platforms. You know, the ones that you...
5/25/2020 12:00:00 AM Coronavirus has transformed work but risks snuffing out a creative spark By Mike Daly We adapted fast to remote working — now we must fight for moments that drive innovation Most insurers can look at their new...
5/22/2020 12:00:00 AM Generali: money for new trope By Mike Daly Insurer has some slack but it must brace for rise in claims and hit to topline growth. Sign of the times as other global insures warn of...
4/23/2020 12:00:00 AM Call centres: Rising to the challenge of home working amid Covid-19 By Mike Daly What are the obstacles that call centres in the insurance industry face in transitioning to working from home and what are some firms...
4/22/2020 12:00:00 AM No-Code platforms the beating heart of insurance innovation By Mike Daly "Today’s insurance companies, brokers, MGAs and underwriters are searching for new ways to become vastly more efficient; and to bring new...
3/17/2020 3:35:36 PM Covid-19 will push the digital claims button that insurers have avoided By Mike Daly How many (insurers) will look forward and realise that this problem could now recur year after year as Coronavirus and other mutations...
2/4/2020 12:00:00 AM True Digital Transformation or Just Digitizing? By Mike Daly " I can’t think of any insurers in the UK operating a true digital platform at scale. " Challenging statement from Robin Merttens Instech...
1/28/2020 1:26:55 PM US Insurers claims satisfaction ratings by J D Power By Mike Daly Following on from the UK insurer customer claims satisfaction ratings I posted you you can review below US insurers for both Auto and...
1/15/2020 3:07:35 PM Is digital transformation more to do with people than technology? By Mike Daly We live in a digital, minimal friction, high expectation world. Most insurers offer clunky, outmoded legacy interactions into this world...
1/6/2020 2:09:52 PM The insurance switch: Technology will reshape operations By Mike Daly "Our experience with insurers that want to leap into the digital era shows that as technologies evolve, these companies may end up...
12/23/2019 5:49:06 PM Claims: Caught between a rock and a hard place no more By Mike Daly How often does a claims transformation strategy ignore the claims team? Typically you see two key goals Delight customersCollapse costs...