11/29/2022 11:12:20 AM From Prediction to Transformation across Claims By Mike Daly "While the popular view is that insights are the key benefit of artificial intelligence, in truth AI creates value by improving the...
2/3/2022 4:02:09 PM The best insurance claims process for the digital world By Mike Daly This article describes transforming claims from a back-office reactive operation to the strategic asset to retain customers and boost...
5/27/2021 3:52:36 PM An Insurance Start-up Bragged It Uses AI to Detect Fraud. It Didn’t Go Well By Mike Daly The dangers inherent when marketing braggadocio falters on the hard rocks of technology limitations. Lemonade is an insurance start-up...
12/10/2020 12:00:00 AM Flipping the odds of transformation success in your favour By Mike Daly "Successful digital transformations are rare. But companies that get six factors right can flip the odds of success from 30% to 80%." BCG...
11/12/2020 12:00:00 AM Is AI finally closing in on human intelligence? By Mike Daly GPT-3 has been hailed as an artificial intelligence breakthrough. John Thornhill tries it out and assesses the rewards — and the risks....
8/11/2020 7:27:47 AM The astonishingly good but predictably bad AI program By Mike Daly OpenAI’s GPT-3 technology could significantly enhance human productivity and creativity but raises serious questions GPT-3 (generative...
5/1/2020 12:00:00 AM The end of the office? Coronavirus may change work for ever By Mike Daly “I spend around £35m on property in a year,” he said. “I’d much rather invest that in people than expensive offices.” Sir Martin Sorrell...
4/4/2020 10:45:01 AM Can data save us from coronavirus? Lessons for all By Mike Daly One could be forgiven for thinking coronavirus was the opportunity for big data, machine learning and AI to come to he rescue and give...
4/3/2020 10:40:30 AM COVID-19: The Fifth Horseman of Digital Transformation By Mike Daly Remember 9-11? I had just joined as VP Digital Transformation at Hilton Hotels to plan and deploy an online reservation system for all...
1/9/2020 12:00:00 AM AI in Insurance: Overhyped or Underestimated? By Mike Daly "Here in 2020, nearly every organization has deployed or is deploying bots to drive further efficiency and value out of their business...
12/18/2019 10:11:40 AM How AI Can Vanquish Bias By Mike Daly Valuable insights from Daniel Shreiber CEO of Lemonade on the competitive advantage and profitability impact of effectively segmenting...
10/30/2019 9:38:29 AM The honest truth about RPA and process automation By Mike Daly "The challenge we increasingly hear from customers is that while the “robotic” part of RPA has captured everyone’s imagination as an...
5/30/2019 9:35:07 AM Taking AI into the enterprise: Overcoming two major roadblocks By Mike Daly You would think a company successfully advising global blue-chip enterprises on AI would have no qualms about this technology. Especially...
3/11/2019 5:05:41 PM AI isn’t dangerous, but human bias is By Mike Daly A timely reminder that in addition to having a vision and strategy that defines the role of AI there needs to combat bias. "I'm not...
3/5/2019 1:24:10 PM Europe’s AI start-ups often do not use AI By Mike Daly Dhows the hype; start-ups trying to raise finance claiming AI capabilities when not deploying them. Then there are the enterprises with I...
11/26/2018 12:55:31 PM The Seven Deadly Sins of AI Predictions By Mike Daly Amara's Law- "Overestimating the short-term and under-estimating the long-term impact" is not unusual. Take GPS Starting in 1978, a...