“I spend around £35m on property in a year,” he said. “I’d much rather invest that in people than expensive offices.”

Sir Martin Sorrell

Work-from-home (WFH) is proving an effective and efficient working model. 360Globalnet's digital claims management platform 360Siteview has always enabled remote working. Covid-19 driven WFH for large claims teams has been drama-free and seamless.

Why go back to floors and floors of claims adjusters, fraud teams, supply chain management and broker teams when orchestration, collaboration and communication works effectively in WFH mode?

Shoring up reserves is a priority for insurers and this is one large expense that stands out like a sore thumb.

Add the fact that digitally transforming the whole claims journey allows insurers to reduce FTE numbers by up to 70% (over time) and there is a powerful argument that claims management work will change forever.