7/1/2020 7:32:06 PM Data enrichment should be part of insurers’ tool kits to spot financially stressed customers By Mike Daly “Financial stress is very linked to claim outcome and claim risk, either through fraud or exaggerating claims. The connection is...
1/17/2020 11:57:44 AM Another Insurer warns on profits amid rising claims costs By Mike Daly Like it or not, cost of motor claims are rising as a result of more expensive repairs of increasingly complex autos and rising amounts...
1/14/2020 1:57:55 PM Whiplash reforms will drive fraud into other Casualty lines By Mike Daly "Now, in light of upcoming government reforms to whiplash claims, it is imperative that hard-learned lessons from the motor arena are...
12/18/2019 10:11:40 AM How AI Can Vanquish Bias By Mike Daly Valuable insights from Daniel Shreiber CEO of Lemonade on the competitive advantage and profitability impact of effectively segmenting...
11/27/2019 12:09:37 PM Train your staff to detect fraud By Mike Daly Good advice from a Robertson and Co. Many UK insurers rely on the investigation capabilities and technology of Roberstons. Keep your...
9/9/2019 2:24:25 PM Insurance Fraud, AI and common sense By Mike Daly What is more important- to settle a simple claim within minutes gaining a high customer satisfaction rating or spend a little more time...
8/19/2019 12:00:00 AM Mining rich data – and using it effectively By Mike Daly The insurance market began in Lloyd's Coffee House, owned by Edward Lloyd, sometime in 1686 on Tower Street in the City of London.[5]...
8/1/2019 12:33:00 PM Straight Through Processing (STP) for claims is not as easy as it sounds By Mike Daly "There is no doubt that STP can improve the customer experience and lower loss adjustment expenses. Unfortunately, carriers have also...
7/31/2019 8:33:58 AM Fraud Charter: ‘Help us stamp out bad CMCs’ – FCA’s plea to the industry By Mike Daly Frustration evident at Insurance Times Fraud Charter last month. “I don’t think the MIB is in the frame of mind to run a pilot with a...
6/7/2019 12:00:00 AM Netflix and claim: a new era of technology for personal injury claims By Mike Daly Personal Injury Claims and unstructured data- it has been like mixing oil and water. At the recent APIL conference fraud, social media...