Good advice from a Robertson and Co. Many UK insurers rely on the investigation capabilities and technology of Roberstons.
Keep your organisation safe against fraudsters by training your staff to do the following:
- Make sure everyone involved in issuing or authorising payments knows the indicators which identify fraud and why they are relevant.
- Don’t follow automated fraud abuse signals blindly but understand how fraud happens, and how to think like a fraudster.
- Let them understand what investigators can and cannot do in the real world. Don’t leave them to rely on what they see on television and in fiction.
Fraudsters operate wherever there is a route to money. Their ability is seriously hampered when organisations share knowledge, information and learning.
Also look at Fraud Solutions like 360Retrieve that is ideal for substantially reducing Motor, Home, Personal Injury and other fraud. 360Retrieve is deployed by many insurers often with the digital claims management platform 360Siteview.
The significant and measurable benefits can be proven in two to three months.
Success in countering fraud is reliant on the quality of your screening. Convenience has to include security, but security does not have to be inconvenient. There must be a balance between spotting fraud and the needless interruption of genuine users. Give operational staff the training and confidence they need to accurately identify fraud.
