11/8/2018 12:00:00 AM Digital approach improving Customer Satisfaction & Profits at some Major Insurers By Mike Daly An average NPS across Auto and Home of 77% and a high of 82% in Pet! Higher customer satisfaction levels is a priority goal and digital...
10/26/2018 12:00:00 AM SELF SERVICE CLAIMS: HELP OR HINDRANCE? By Mike Daly Tasked to re-imagine and transform Hilton's online reservation experience the customer was to come first. Day One I was given a book...