Digital approach improving Customer Satisfaction & Profits at some Major Insurers
An average NPS across Auto and Home of 77% and a high of 82% in Pet! Higher customer satisfaction levels is a priority goal and digital...
An average NPS across Auto and Home of 77% and a high of 82% in Pet! Higher customer satisfaction levels is a priority goal and digital...
Tasked to re-imagine and transform Hilton's online reservation experience the customer was to come first. Day One I was given a book
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