4/18/2019 12:51:27 PM UX Trends observed at Google as a Mobile UX Lead By Mike Daly As the smartphone is the way people so often transact, gain information, communicate and generally get on with life these practical...
3/13/2019 12:00:00 AM Don’t Throw All Your Eggs into the Digital Basket: Why Insurance Companies Should Employ a Hybrid CX By Mike Daly Insurers often ask for straight through processing (STP) and automation but there is compelling evidence here that this is a dangerous...
3/6/2019 12:00:00 AM Putting Customer Experience at the Center of Digital Transformation By Mike Daly How many claims systems let you apply a laser-like focus on the customer journey and experience with continuous, iterative development? ...