Regulatory pressure on insurers will require a digital approach to resolve BI claims
Throughout the test case, the FCA's priority has been to bring clarity to policyholders and insurers. With the Supreme Court judgment,...
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Unexpected Side-Effects: 90% of Small Businesses Surveyed Trust in Insurers Stays Strong During COVID-19
Being seen to be at war with your policy-holders is not a good look when it comes to client relationships and customer experience. Yet...
What Does the FCA Business Interruption Test Case Outcome Mean for Insurers?
Today, we saw a landmark decision from a landmark case. The High Court resoundingly found in favour of small businesses. The judgment...
Ecclesiastical hit by £59.7m loss due to Covid-19 impact
Early reporting showing the impact of COVID-19 and the rapid short-term investment loss from financial markets downward trends.
"Despite...
The Great Insurance Bake-off: Cooking up a Customer Storm in the Cloud
We clapped enthusiastically for carers during the height of the pandemic. But how many of us would clap for our insurers?
The outpouring...
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