"Direct Line Group (DLG) announced it has experienced a 70% decrease in motor claims notifications during April, with average severity expected to increase as repair duration lengthens and credit hire costs increase."

Matt Scott Insurance Times 7th May 2020

Scott continues "The insurer also revealed that it expected losses incurred on its travel business to total £44m in excess of normal losses, equating to a £25m additional net loss after reinsurance recoveries of an estimated £18.5m.

The insurer is also offering premium refunds to motor insurance customers who wish to reduce their annual mileage or cancel foreign use, as well as refunding premiums for annual-trip travel insurance on a pro-rata basis and waiving cancellation fees if people have lost their job or seen reduced hours".