7/30/2026 9:56:04 AM Claim Multi-Agent and Automated Intelligence Platforms Promise Automation Benefits — But Read the Fine Print on Autonomy By Mike Daly The pitch is consistent. The architecture underneath it isn't. Walk through the marketing pages of the current generation of...
7/9/2026 9:05:03 AM Beyond Digital FNOL- innovation across claims By Mike Daly Market Opportunity, Vendor Landscape and a Composable Platform Strategy to Compete Across the Claims Ecosystem Contents The Strategic...
4/16/2024 12:55:21 PM Scrapping the spreadsheet: take aim at an old insurance addiction By Mike Daly To assess big risks such as terrorism and oil spills and to calculate the price of insuring against them, underwriters receive...
12/19/2022 2:47:49 PM Despite progress in AI-powered claims handling, human judgment remains ‘key,’ Mitchell says By Mike Daly Touchless claims; to read some press releases you would think this goal has been achieved for auto insurers, repair networks, and...
11/8/2022 1:35:31 PM Clocks go back, claims rise, insurers face increased indemnity costs By Mike Daly Katie Scott, The Insurance Times Editor reports: - AXA UK reported at the end of October that motor insurance claims frequency typically...
10/13/2021 11:17:42 AM “You've got to start with the customer experience and work backwards to the technology.” By Mike Daly Well who would ignore a favourite saying of Steve Jobs? Celent insight from ITC 2021 "Customer experience is currently a top priority...
6/17/2021 9:26:34 AM Tractable gains unicorn status By Mike Daly Tractable is placed in the forefront of strategies and technology deployments to transform not only claims management but the whole...
3/2/2021 4:05:56 PM Insurtech benefits apparent amid pandemic but complex claims need a human touch By Mike Daly Andrew Sewell, Gallagher Bassett’s UK technical director, spoke to Insurance Times about insurtech and how the pandemic has demonstrated...
9/18/2020 12:00:00 AM Lloyd’s of London: algorithm nation By Mike Daly Ki syndicate will use data science to evaluate policies and offer quotes The combined ratio at Lloyds — expenses plus claims, as a share...
1/6/2020 2:09:52 PM The insurance switch: Technology will reshape operations By Mike Daly "Our experience with insurers that want to leap into the digital era shows that as technologies evolve, these companies may end up...
7/4/2019 6:18:21 PM ‘No role that won’t be affected by technology’ - Insurance2025 talent debate By Mike Daly I think many would argue with the views of a specific 130 industry leaders and 100 employees. Claims at 4% looks ridiculously low. 1)...
6/6/2019 2:49:00 PM Aviva strives to cut costs- how? By Mike Daly Insurers- read the KPIs below, proven in over 3.6million digitally transformed claims to see how to collapse costs whilst at the same...
5/31/2019 1:56:38 PM Allianz swoops in to acquire L&G General Insurance By Mike Daly Two insurers with a digital agenda, Allianz & L&G combined with Allianz taking full control of LV= this years adds up to fierce...
5/27/2019 4:26:43 PM The Problem With Insurtech Conferences & many insurtechs By Mike Daly "When I got my online homeowners quotes, the companies never asked me about my boat dock. Assuming they’re using state-of-the-art data...
5/22/2019 11:50:20 AM What benefits and functionality must a Digital Claims Platform deliver? By Mike Daly There has been a flurry of reports in 2019 helping insurers plan and implement strategies for the digital transformation of claims....
5/17/2019 9:59:20 AM Changing culture and mindsets in the insurance industry By Mike Daly According to a new report on InsurTech from Accenture, insurers are “facing increasing pressure to evolve and reinvent themselves before...