I think many would argue with the views of a specific 130 industry leaders and 100 employees.

Claims at 4% looks ridiculously low.

1) When an insurer's call centre FTE can be reduced by 70% with new digital claims platforms that change call centres to customer engagement centres

2) When the supply chain can be "uberized" for efficiency AND effectiveness for optimal customer satisfaction

3) When an auto insurer can double profitability within 5 years adopting digitally transformed claims (McKinsey)

Not that all these roles will not be impacted. What do you think?