There is a common theme about customer service and customer experience which nobody talks about. Social Media. Think about it. We use...
InsurTech World
I'm not sure really surprises us, many of think we are better than we really are. We often find that companies work in silos of...
Fascinating research by Accenture with 33,000 customers e.g. Globally 36% prefer alternatives to traditional insurance suppliers and...
" Married to engagement? Get a divorce. Reflecting on the nature of online customers and the companies that vie for their attention,...
Great article my by friend Robert Caruso, which is a call to action for all companies to start a digital transformation. He approaches...