12/19/2022 2:47:49 PM Despite progress in AI-powered claims handling, human judgment remains ‘key,’ Mitchell says By Mike Daly Touchless claims; to read some press releases you would think this goal has been achieved for auto insurers, repair networks, and...
2/3/2022 4:02:09 PM The best insurance claims process for the digital world By Mike Daly This article describes transforming claims from a back-office reactive operation to the strategic asset to retain customers and boost...
11/3/2021 5:18:11 PM Longer Car Repair Times: A Collision of Talent Attrition, Technology Transition and Parts Acquisition By Mike Daly We’ve all been there – dealing with repairs after a vehicle collision is not an ideal situation. And unfortunately, it’s getting more...