7/6/2023 12:01:46 PM CoreTech, ClaimTech, and Ecosystems for innovative insurers By Mike Daly Krak des Chevaliers is an imposing castle dominating the countryside. The Knights Hospitaller rebuilt an existing fortification from 1140...
12/19/2022 2:47:49 PM Despite progress in AI-powered claims handling, human judgment remains ‘key,’ Mitchell says By Mike Daly Touchless claims; to read some press releases you would think this goal has been achieved for auto insurers, repair networks, and...
12/13/2022 10:45:05 AM AA launches new online vehicle claims journey for customers By Mike Daly Tim Rankin, managing director of AA Accident Assist, said: “This launch supports our ambition that Accident Assist becomes the natural...
11/29/2022 11:12:20 AM From Prediction to Transformation across Claims By Mike Daly "While the popular view is that insights are the key benefit of artificial intelligence, in truth AI creates value by improving the...
11/16/2022 3:35:21 PM esure chooses RightIndem as its digital claims technology platform By Mike Daly “We’re on a mission to transform our business into a world-class digital insurer, and to disrupt the insurance industry” – David...
11/8/2022 1:35:31 PM Clocks go back, claims rise, insurers face increased indemnity costs By Mike Daly Katie Scott, The Insurance Times Editor reports: - AXA UK reported at the end of October that motor insurance claims frequency typically...
10/20/2022 12:11:15 PM Amazon Home Insurance- the impact for insurers By Mike Daly After all the waiting it has arrived. Home and Contents Insurance for Amazon customers in partnership with three UK carriers: -...
9/27/2022 1:22:40 PM Saga, DLG, Admiral, Sabre- many carriers, cuts forecasts as inflation drives up cost of claims By Mike Daly 70% or more of an insurer's costs are incurred in claims operations and payments and as claims inflation hits carrier's profits hard...
2/3/2022 4:02:09 PM The best insurance claims process for the digital world By Mike Daly This article describes transforming claims from a back-office reactive operation to the strategic asset to retain customers and boost...
11/3/2021 5:18:11 PM Longer Car Repair Times: A Collision of Talent Attrition, Technology Transition and Parts Acquisition By Mike Daly We’ve all been there – dealing with repairs after a vehicle collision is not an ideal situation. And unfortunately, it’s getting more...
10/13/2021 11:17:42 AM “You've got to start with the customer experience and work backwards to the technology.” By Mike Daly Well who would ignore a favourite saying of Steve Jobs? Celent insight from ITC 2021 "Customer experience is currently a top priority...
9/7/2021 9:47:44 AM Climate risks to add $183bn to property insurance costs by 2040, Swiss Re predicts By Mike Daly Climate risks are expected to add as much as $183bn to annual premiums for property insurance by 2040, as the growing frequency and...
7/5/2021 3:01:46 PM Why are insurers' property & contents claims management processes stuck in the analogue mud rather than digital uplands? By Mike Daly I click on an insurer's MOTOR "Make a Claim" process that is digitally transformed and then at its HOME & CONTENTS equivalent. The...
3/24/2021 12:00:00 AM How insurers can optimize claims: automation and humans in the loop By Mike Daly Future of Claims image courtesy of EY Just because technology allows insurers to automate the entire claims process doesn’t mean it’s...
4/28/2020 12:18:42 PM Chancellor unveils £1.25bn startup package – but will it be enough to uphold insurtechs? By Mike Daly There are full stack insurtechs which must survive and grow through these turbulent Covid-19 impacted times. The other side of equation...
6/6/2019 2:49:00 PM Aviva strives to cut costs- how? By Mike Daly Insurers- read the KPIs below, proven in over 3.6million digitally transformed claims to see how to collapse costs whilst at the same...