Real-Time Customer Experience- Really?
Is your customer updated in real-time every time there is a change in status? Can they click a button and start FNOL immediately?
Is your customer updated in real-time every time there is a change in status? Can they click a button and start FNOL immediately?
Bain "survey of more than 172,000 retail insurance customers in 20 countries shows that insurers are making progress in delighting...
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