8/12/2025 1:13:18 PM Record spring heat drives £153m in UK subsidence payouts By Mike Daly "Subsidence-related insurance claims totalled £153 million in the first half of 2025, as households across the UK felt the impact of an...
7/29/2025 10:46:17 AM Which Magazine members survey of home insurance customer satisfaction raises a red flag for insurers By Mike Daly The August 2025 issue of Which Magazine is not an emotional rendering of one person's poor experience of UK home insurance customers but...
8/27/2024 10:28:41 AM How technology in claims processing is changing consumer choices in insurance By Mike Daly “According to a recent survey by Insurity, a pioneer in cloud-based insurance software and analytics, a noteworthy 52% of consumers...
9/27/2022 1:22:40 PM Saga, DLG, Admiral, Sabre- many carriers, cuts forecasts as inflation drives up cost of claims By Mike Daly 70% or more of an insurer's costs are incurred in claims operations and payments and as claims inflation hits carrier's profits hard...
1/26/2021 3:00:26 PM Ice, eFNOL and avoiding the Bob Marley effect By Mike Daly Claims departments around the country have suffered in the last few days. Snowfall followed by sub-zero temperatures is a sure-fire...
11/16/2020 1:50:30 PM Other industries are shaping policyholder expectations. Don’t ignore the tide… By Mike Daly eFNOL and digital interaction with customers is now more important than ever before. A SWOT analysis is a staple – but often ignored -...