The (in)convenient truth about insurance claims
Many insurers mistakenly think improving their customer experience and the claims journey means investing in digital and data. In the...
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Insurers- What business are you in?
Question posed in the linked (bottom of article) review of Future@Lloyds Blueprint One as to whether Lloyds should recognise it is in the...
Operational resilience: a priority for insurance
Major insurers with multiple, disparate and old legacy systems spend a great deal of time ensuring new digital insurance platforms are...
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